Samsung Tops Smartphone Customer Satisfaction Survey Samsung overtook Apple for customer satisfaction this year, according to a survey by the American Consumer Satisfaction Index. Approximately 70,000 people were surveyed to determine customer satisfaction. Samsung recorded a satisfaction score of 81. By comparison, the South Korean company’s score last year was 76. Apple slipped to second, losing a vital two points and ending up with a satisfaction score of 79. The Index doesn’t determine why Samsung’s and Apple’s scores fluctuated, but it is possible to attempt to read into it. Apple’s customers may not...
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